Peace of mind provided by proactive monitoring
Proactive Monitoring removes the need for a Trust to monitor and act on issues itself via a third line support desk. Trusts need
to know the status of their TIE at all times and be relaxed in the knowledge that they are guarded against potential problems or interruptions to their service. As part of the ReStart service, all alerts are sent to the ReStart Alert Monitor (RAM) and sophisticated tools, including custom alert and TIE dashboard monitors, are used to ensure that patient information flows seamlessly between systems and that issues are fixed before they impact the Trust.
ReStart's investment in sophisticated tools such as SMS alerting and the RAM make this proactive monitoring possible and include system heartbeats, message queuing, errors, connectivity, back-up status, message throughput, uptime, interface inactivity and unusual activity, e.g. message spikes.