ReStart provides 24/7/365 integration engine support to help NHS organisations keep mission-critical integration environments running reliably and securely. Our support services are designed for high-volume, always-on healthcare systems where performance, visibility and rapid response are essential. 

Over 80% of our customers rely on ReStart’s 24/7/365 Integration Environment Support, with over 40 live NHS Trusts supported nationwide. Every day, we monitor more than 10.8 million clinical messages, providing reassurance and operational confidence to over 160,000 clinicians across health and care settings. 

Our integration engine support includes: 

• Proactive monitoring and alerting – Continuous monitoring of integration environments, acting as an extra pair of eyes for IT teams and providing early alerts, insight and guidance before issues escalate. 

• Access to an experienced UK-based team – All integration specialists are UK-based, with guaranteed response times and incidents responded to within ten minutes of being logged, ensuring rapid and effective support when it matters most. 

• Reporting and analytics – Regular performance reporting, including service summaries, incident reviews and actionable recommendations to support ongoing improvement and prevention. 

• Proven at scale – A level of proactive monitoring and round-the-clock support trusted by NHS organisations to underpin mission-critical integration environments and maintain continuity of care.