SUPPORT
PROACTIVE INTEGRATION
ENGINE SUPPORT
SAFEGUARDING YOUR HEALTHCARE
PROFESSIONALS FROM ANY DISRUPTION
IN THE SEAMLESS FLOW OF PATIENT DATA
ReStart is one of the UK’s leading strategic technology partners, specialising in health and care interoperability and data. We currently provide integration engine support for over 40 NHS Trusts.
We offer a choice of support plans to suit your organisation’s needs and the integration skills of your team. Our support covers your full integration engine environment including bespoke interfaces and any newly deployed interfaces.
40 NHS Trusts rely on our
support day in and day out
Over 6 million clinical messages
monitored each day, every day
Providing peace of mind
to 155,000 clinicians
Guaranteed 99.9% uptime of your
integration environment 24/7
Flexible Support Plans
Choose the support plan to suit your needs and the interoperability skills of your internal IT team. 24/7 is most popular. We also provide out of hours or emergency cover.
Why choose
ReStart support?
99.9% uptime of all your productions
We keep your live environment, production environment, as well as your test and development environments, secure and running efficiently.
UK-based interoperability experts
Our dedicated team of integration professionals have experience across Ensemble, HealthShare, Rhapsody, Mirth, JavaCAPS, BizTalk and more.
50% more cost-effective
Taking our support service saves Trusts on average 50% of the cost of a dedicated internal team, freeing up your budget to spend on other technology projects.
Integration supplier network
We quickly establish if an issue is with the integration platform or a sending system. We talk to third parties to resolve the issue before your clinicians notice any impact.
Guaranteed response times
Our competitive SLA (Service Level Agreement) is designed to protect your important data. Typically, the ReStart helpdesk will respond to all incidents within 10 minutes.
YOU GET SO MUCH MORE
WITH OUR SUPPORT
SYSTEMS AUDIT
Review the efficiency and security of your integration environment.
ARCHITECHTURE & DOCUMENTATION
Map your entire integration environment to avoid a single point of failure.
BACKUP
Recover critical information in the event of data loss or system breach.
INTERFACE DEVELOPMENT
Seamlessly bring new systems into the integration engine.
UPGRADES & MIGRATIONS
Deploy, replace or enhance your integration engine to optimise performance.
CLIENT DASHBOARD
Easily see your TIE’s performance, with access to an immediate and simple dashboard view of how the TIE functions
Remote Alert & Monitoring (RAM)
RAM is an interoperability monitoring tool built by our developers. In-scope systems and interfaces are proactively monitored via RAM, which displays the status of your integration platform and the visibility of every message being processed.
With ReStart RAM Support you gain direct access to a dedicated team of certified integration professionals with experience across all major healthcare systems, solutions and standards.
With RAM in place, you can be sure no matter how small an issue may seem, our team is alerted so they can investigate and resolve if needed.
ReStart’s support service gives us peace of mind knowing that should we have any issues with our integration engine ReStart has got it covered.
Joshua Chandler, Chief Digital Information Officer, Bedfordshire Hospitals NHS Foundation Trust
