Support
Because the NHS doesn’t sleep, we monitor your interoperability environment 24/7. Protect your clinicians from interruptions to the flow of patient data, with our proactive support solution.
I have been working with few of the professionals in ReStart, and they have provided excellent services. Engineers have great knowledge and technical skills to deliver our request. It is a really great company to look after our system.
Lily Hemmings, IT Project Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust
I just can’t thank Paul enough. Going back to ReStart was the best decision of 2019.
Chris Ohia, Service Delivery Manager – Clinical Applications, Barking, Havering and Redbridge University Hospitals NHS Trust
ReStart presented an excellent proposal to Moorfields, which demonstrated very clear specialist expertise and experience in interface development and delivery of a robust managed service.
Elisa Steele, CIO, Moorfield’s Eye Hospital NHS Foundation Trust
How we can help
We provide ITIL compliant support for integration engines and the IMX Interoperability Record.
We describe it as ‘proactive insurance.’ Imagine car insurance that constantly checks your oil is topped up and your tyre pressure is stable, and also suggests ways to drive to get the best out of your vehicle. We anticipate potential integration issues while keeping your data flowing.
Why choose
ReStart support?
99.9% uptime of all your productions
We keep your live environment, production environment, as well as your test and development environments, secure and running efficiently.
UK-based interoperability experts
Our dedicated team of integration professionals have experience across Ensemble, HealthShare, Rhapsody, Mirth, JavaCAPS, BizTalk and more.
50% more cost-effective
Taking our support service saves Trusts on average 50% of the cost of a dedicated internal team, freeing up your budget to spend on other technology projects.
Integration supplier network
We quickly establish if an issue is with the integration platform or a sending system. We talk to third parties to resolve the issue before your clinicians notice any impact.
Guaranteed response times
Our competitive SLA (Service Level Agreement) is designed to protect your important data. Typically, the ReStart helpdesk will respond to all incidents within 10 minutes.
RAM
RAM is an interoperability monitoring tool built by our developers. In-scope systems and interfaces are proactively monitored via RAM, which displays the status of your integration platform and the visibility of every message being processed.
Monitoring includes system heartbeats, message throughput, queues or errors, system connectivity and uptime.
30 NHS Trusts rely on our
support day in and day out
Over 6 million clinical messages
monitored each day, every day
Providing peace of mind
to 155,000 clinicians
%
Guaranteed 99.9% uptime of your integration environment 24/7
Flexible plans
Choose the support plan to suit your needs and the interoperability skills of your internal IT team. 24/7 is most popular. We also provide out of hours or emergency cover.
how can we support you?
Get in touch and one of our dedicated team will help you.